That'spoppin partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.
Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive (some areas may take less) Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
We offer international shipping options too - no matter where you are, you can buy from us!
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
Once the parcel is shipped, it usually takes another 3-7 days for the tracking status to show up correctly on the tracking website.
We don’t know why there is a lag time between the tracking couriers updating it but we assure you that the items are on the way. We recommend to check back in a few days.
Please be patient and we promise it is worth the wait. If there is any issue, please contact our customer support from our contact page. We are happy to help in any way and resend you the package if needed.
If the tracking shows that the package already arrived at your country but isn't moving, then most likely it is being held at the local post office or customs. Please check and contact your local post office if this is the case to retrieve your packages.
Most often, this happens when the packages are held at your Local post office and they should be the ones contacting you. This is something we don't have control over but will help you assist you as much as possible.
Please kindly contact your local post office if the parcel has arrived at your destination country, to retrieve your packages there!
Please contact our Customer Service for further assistance or help required or if we need to resend your packages.
If you ordered multiple/different products from our store, you may receive multiple packages instead. (this is done for more efficiency and faster shipping times since we have multiple warehouses worldwide)
Most of the times, we try group everything in one package for you.
If you ordered many of the same products, then you will usually receive it all in 1 package.